1. Preamble
  2. Object
  3. Definitions
  4. Products
  5. Place an order
  6. Price
  7. Execution of the order
  8. Delivery
  9. Payment method
  10. Data privacy
  11. Cancel an order paid by credit card
  12. Right to retract
  13. Guarantee
  14. Proof of transactions paid by credit card
  15. Force majeure



Warning !

You have just connected to the erotas-bio.com site of the EROTAS Company.

You must carefully read the following provisions because they constitute a contact establishing the general conditions of the products and services on erotas-bio.com  the electronic site of the EROTAS Company.

The “click” that you will execute after having completed your order form constitutes the validation of your order and will be worth irrevocable acceptance of these general conditions.

Consequently, you can only order products or services if you accept the conditions set out below.



1. Preamble


The following general conditions of sale govern all transactions established on the web catalog of EROTAS. Any order placed on this site implies the customer’s unconditional and irrevocable acceptance of these conditions.


2. Object


This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of EROTAS products, on the Internet, through the platforme. Www.erotas-bio.com a service and a trademark registered by EROTAS.


3. Definitions


In the rest of the contract, each of the expressions mentioned above will be understood within the meaning of its definition, namely:

• “Distance contract”: any contract concerning goods or services between the EROTAS Company and a Consumer within the framework of a system of sale or provision of services at a distance organized by the EROTAS Company which, for this contract, uses exclusively the Internet until the conclusion of the contract, including the conclusion of the contract itself.

• “Consumer”: any natural person who, in this contract, acts for purposes that do not fall within the scope of his professional activity.

• “Order form”: document which indicates the characteristics of the Products ordered by the Consumer and which must be signed by him by “double click” to commit him.

• “Order”: act by which the Consumer undertakes to purchase Products and the EROTAS Company to deliver them.


4. Products

All products in the catalog are marketed while stocks last.

The EROTAS company reserves the right to withdraw an item from the catalog, and this without notice, it can in no way be required to compensate or cancel an order following the impossibility of using the purchased product for a reason of incompatibility with equipment already owned by the buyer.



5. Place an order

After finding the product(s) you are interested in, click on the “order” button, the product is then added to your order form.

You can modify your purchase order at any time and you can return to the catalog by pressing continue shopping.

When you have finished shopping, validate your order by clicking on the “pay” order button.

In the event of an error on your part, when entering the order form, we advise you to send us a cancellation request by e-mail within 24 hours; After cancellation of the order by EROTAS, you can order again.

6. Price


The prices mentioned in the catalog are indicated in Euro, are valid at the time of their consultation by the customer and are those in force at the time of the order.

VAT is calculated in the order form according to the rate applicable on the day of the order. The order form and transactions are made in Euro.

Any change in the rate will automatically be reflected in the price of the products.

7. Execution of the order


The order will be executed at the latest within 7 days from the day following that on which the Consumer placed his order.

In the event of unavailability of the Product ordered, the Consumer will be informed as soon as possible and will have the possibility of canceling his order.

He will then have the unavailability of the Product ordered, the Consumer will be informed as soon as possible and will have the possibility of canceling his order.

He will then have the choice of requesting either the reimbursement of the sums paid within thirty days of their payment at the latest, or the exchange of the Product.

8.  Delivery

The delivery is not ensured by EROTAS, the customer will recover his goods in the delivery address indicated on his Order form.

The Products are delivered to the address indicated by the Consumer on the Order Form. The Consumer is required to check the packaging of the goods on delivery and report any damage due to the carrier on the delivery slip and to the EROTAS Company within one day.

The Consumer may, at his request, obtain the sending of an invoice to the delivery address by validating the option provided for this purpose on the Order Form.

How much does the delivery cost?

Transport costs are the responsibility of the buyer,

– In Morocco and abroad, they are based on the rates of XXXX by registered mail.

– Our prices include VAT and are calculated on the basis of the weight of the products.

– The cost of transporting your delivery is indicated on your invoice.

– It decreases with the quantity ordered. It is best to combine your orders.


What is the deadline of the delivery ?


Your order is shipped within 48 hours, subject to available stock, after receipt of your payment.

In Morocco and abroad, the items will be sent to you by registered post.

Any delays cannot give rise to damages, cancellation of the order, or refusal to take delivery.

9. Payment method

To pay for your order, you choose the means of payment among those offered by EROTAS on the payment page.

In this case, the remittance of the transaction for debiting your account is made the day following the date of the delivery confirmation.

Your Multi-channel payments are secured by the Center Monétique Interbancaire (CMI) which offers a completely secure payment service.

The Consumer guarantees the EROTAS Company that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the Order Form.

In the event of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the EROTAS Company and its banking establishment apply.

10.  Data privacy

The information requested from you is necessary for the processing of your order and they are treated confidentially. You have the right to rectify data concerning you.

You may receive advertisements from EROTAS unless you have stipulated that you refuse the use of your personal data for its purposes.


11.  Cancel an order paid by credit card



12.  Right to retract

From the date of delivery of your order, you have a period of 7 days to assert your right of withdrawal, and be fully reimbursed. The costs of returning the goods remaining at your expense. However, only goods returned in perfect condition for resale, complete and in their original packaging (unopened) can be refunded.

13.  Guarantee

All products sold in the catalog are guaranteed against manufacturing defects and material defects. The duration of this guarantee is at least one year (from the date of invoice). In the event of return of material proving to be non-defective, transport and handling costs may be invoiced to the customer. This warranty does not cover damage resulting from accidents, misuse or negligence.

14.  Proof of transactions paid by credit card

The data recorded by the CMI on the Multi-channel payment platform on behalf of EROTAS constitutes proof of all commercial transactions between you and the EROTAS company.

15.  Force majeure

EROTAS is only held to perform its obligations insofar as no event of force majeure comes to hinder them.